Support Center
Find answers to common questions or reach us directly.
Account & Login
I forgot my password. What do I do?
Contact us at useb.edu@gmail.com and we'll help you reset your access securely.
I can't log in to my account.
Check that you're using the correct email and password. If the issue persists, reach out to our support team and we'll investigate.
I want to delete my account.
Email us at useb.edu@gmail.com with your request and we'll process it promptly.
AI Study Tools
The AI gave me an incorrect answer. What should I do?
AI-generated content may occasionally be inaccurate or incomplete. Always verify key information against your official study materials and textbooks. Report persistent issues to our support team.
Can I upload my university's official exam papers?
You may upload your own study documents. Please do not upload official exam papers or copyrighted content that you do not have rights to share.
PDF Summariser
My PDF upload failed or isn't processing.
Check that your file is a valid PDF and under the 20MB upload limit. If the problem continues, contact us.
Should I upload sensitive personal documents?
No. Do not upload passports, ID documents, financial statements, or any highly sensitive personal files. The summariser is designed for academic study materials only.
Quiz & Oral Interview Practice
Questions about quiz results, score tracking, or oral interview practice tools? Contact us and we'll help you get the most from these features.
Tutoring & Bookings
For questions about booking a tutoring session, rescheduling, or tutor availability, email us at useb.edu@gmail.com.
Billing Questions
For billing enquiries, payment issues, or refund requests, email useb.edu@gmail.com with your order details. We respond within 48 hours.
Privacy & Data Questions
To request access to your data, correction, or deletion, contact us at useb.edu@gmail.com. See our Privacy Policy for full details.